It was an error that went unnoticed for more than a year until Ron Faranda moved and went to change his mailing address. He discovered at least a dozen previous bank statements listed private information in a very public place.
Like many Commerce Bank customers, Faranda receives monthly checking and savings account statements in the mail. But instead of printing his ZIP code on the address line, Faranda says the bank's been revealing his Social Security number.
"Right now, I feel destroyed emotionally," he said.
Faranda went to his local branch on Jonestown Road to complain. He said the bank offered him $10, which he refused.
"This was most certainly an isolated case, a highly uncommon and unusual mishap, an unfortunate result of human error," said Commerce Bank spokesperson Jason Kirsch.
Fearing identity theft, Faranda filed reports with police and the state attorney general's office. He's also requested a credit report - just to make sure he doesn't have a twin out there.
"What can I do about it?" he said. "I have to wait, I have to be patient, I have to hope that everything will be normal."
Commerce Bank has corrected the error. Faranda's most recent statement doesn't show his Social Security number.
Even so, Faranda said he's planning to open a new account elsewhere. "I trusted this bank with my money, my Social Security number, my identity," he said.
It's worth pointing out that someone would really have to know what they were looking for. Faranda's Social Security number looked like a nine-digit ZIP code. It was not spaced out on his statement.
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