When John Houston returned a gift to Sharper Image earlier this year, the store gave him a merchandise certificate for $216. Not long afterward, Sharper Image filed for bankruptcy and now won't accept Houston's merchandise certificate - or any of its gift cards.
"I don't think I'll ever see my money," Houston said. "It's pretty much gone."
Consumer Reports editor Kim Kleman says with more companies in financial trouble, there are new risks with gift cards.
"Companies rarely put aside money to pay off gift cards in case their business fails," said Kleman. "So gift card holders have to stand in line in bankruptcy court behind lots of other creditors."
Houston has filed a claim in bankruptcy court, but he's not optimistic.
"Should be two or three dollars if I'm lucky," he said.
"You obviously don't want to buy a gift card from a business in trouble," Kleman said. "But you can't always tell. We heard that Sharper Image was selling gift cards right up until it filed for bankruptcy."
Even with financially healthy retailers, Consumer Reports says gift cards don't make a great gift.
"Our survey has shown 25 percent of gift cards go unused each year," said Kleman. "And they can carry fees and expiration dates. So you're better off giving cash."
And if you've got a gift card, Consumer Reports says spend it - all of it - right away so you don't get stuck with a worthless card.
Consumer Reports says Sharper Image gift card holders are currently being offered a 25 percent discount at Brookstone stores. But Brookstone says the offer is limited and will apply to merchandise purchased in stores only - and not to anything bought online.
(Note: This report is based on an article in the current December 2008 issue of Consumer Reports magazine, page 5.)
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